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FAQ

Q.Will my billing information be secure?
A.We use a VeriSign secured payment gateway www.CCAvenue.com & www.ebs.in. All card transactions are done in payment gateway site www.CCAvenue.com & www.ebs.in.



Our payment gateway uses secure servers throughout. Contrary to media myth, computer-to-computer transactions using secure servers are generally considered very safe indeed - certainly as safe as, or even safer than, transactions which rely on signatures on bits of paper or card details dictated across a potentially open telephone lines. CCAvenue & EBS contains a number of features designed for e-commerce security across the Internet. CCAvenue & EBS adopts stringent security measures to ensure that critically sensitive information, such as customer's personal information, is protected. For ultimate data security CCAvenue & EBS follows the policy of making end customers place their Credit Card numbers and bank account details directly onto the secure web pages provided on Payseal.com and citibank.co.in and the various Net Banking interfaces.



Authorization by ICICI's Payseal and Citibank secure gateways
All your customers' Credit Card Authorization is done using ICICI's E-Payments and Citibank High End Secure Payment Gateways. Your customers enter all their personal information and Credit Card details on ICICI's E-Payments(Payseal) and Citibank's secure servers and the same is encrypted before it is transmitted over the Internet to the Acquiring Banks. Additionally CCAvenue & EBS 's servers are behind security firewalls to ensure maximum protection of your customer's information. This guarantees that your information is inaccessible to any third party. CCAvenue & EBS uses industry-standard SSL (Standard Sockets Layer) Technology, which is used worldwide, for this data encryption.



Authentication by Verisign
CCAvenue & EBS are registered with Verisign, the world's best and most trust worthy Net Authentication Agency.Click hereto verify our certificate. CCAvenue & EBS also follows strict in-house security guidelines for ensuring confidentiality of your customer information. Since the Payment Gateway application software is maintained at ICICI's E-Payments and Citibank's secure high-end servers, new payment technologies, standards and features are automatically implemented as they emerge. Citibanks and ICICI's E-Payments payment gateway is integrated with risk management component, which empowers them with the ability to control risk effectively. So, without changing your interface, you get the benefits of the latest technologies, which allows you to stay ahead in the rapidly changing landscape of E-commerce.



Internationally Certified Security Standards.
CCAvenue & EBS have installed a variety of products and processes to pre-empt credit card fraud and advice merchants how to forestall charge backs. These are internationally certified security standards, which ensure the security of transactions, conducted via your website.



CCAvenue & EBS are both PCI DSS 1.1 Standards of Compliance,



CCAvenue & EBS are registered with Verisign, the world's best and most trust worthy Net Authentication Agency. Click here to verify our certificate.



CCAvenue & EBS employs the best in online security. Daily testing is done to maintain its Hacker Safe Secure Certificate.



CCAvenue & EBS is one of the few companies in the world to implement the new Verified By Visa and the MasterCard Secure Code protocols which are expected to reduce charge back-level by as much as 90%.



CCAvenue & EBS also uses tried and tested methods like Authorize and Capture as well as C.V.V (Credit Card Verification Value to reduce the incidence of charge-back and fraud.



In addition, we have a team of experts who review each transaction within a set of parameters. On suspicion, they attempt to undertake physical verification, use proprietary techniques as well as seek access to files offered by reputed financial institutions. All these measures are a part of a constant process that tracks, identifies and implements the latest security technologies and processes to make transacting through our gateway as safe as possible.



What level of encryption does CCAvenue & EBS use? CCAvenue & EBS uses the most powerful Verisign secure socket layer (SSL) for encrypting customer data during transmission. To put this into non-technical terms, it would take 340,000,000,000 years for today's fastest computers to crack Verisign SSL.



Q.How do I know my order has been confirmed?
A.Once your payment has been successfully made, your order is processed internally (and immediately). WebMall will send a confirmation mail to the email address with order id for your order.



Q.Is it necessary to have a WebMall account to shop?
A. While it is not necessary to have a WebMall account to shop and purchase items, it is certainly recommended to have one. you can also checkout as a guest user.



Q.How do I make a payment for a WebMall purchase?
A. WebMall offers multiple payments options: Credit Card & Debit Card, Net Banking, local Cheque / cash deposit in our a/c, Demand Draft, COD, Paypal.



Q.Are there any hidden charges when I make a purchase on WebMall?
A. There are absolutely no hidden charges when you make a purchase with WebMall. All prices and shipping charges are mentioned in website, and tghis what you pay while purchasing. Any local charges / octroi [if any] will bear by webmall and will not be charged to customer.



Q.Do you offer "Cash on Delivery"?
A.Cash On Delivery [COD] is offered on Hindi, English, Marathi DVD,VCD,CD, Blu-ray and Saree Products where COD is mentioned in details page



Q.How do I check the current status of my orders?
A.You can check your order status by login into your a/c, alos by clicking "Track order" links at the bottom of the page. You can call us/ live chat with us for order sttaus.



Q.What do the different Order Status mean?
A.Under Process: Your order has been received and its under process by fulfillment department. Shipped: Your order has been shipped out and is on its way to your delivery location. Canceled: The order was canceled.



Q.When and how can I cancel an order?
A.You can cancel your order before it is Shipped. You can do so by sending us an email through cancellation form available in 'My WebMall' and also "Cancell & Return" link at the bottom of the page



Q.What are the shipping charges?
A.Shipping charges are calculated weight wise Q.Which courier service do you use?
A. WebMall uses the best courier services such as Bluedart, Aramex, AFL etc.



Q.How many days does it take for delivery?
A.WebMall ensures that the delivery is done within 2 or 3 working days. If the delivery is not done within a maximum of 10 days then we will refund the full amount to you.



Q.How are items packed?
A.All items are carefully packed to avoid any form of damage in transit. We ensure the package is water proof with plastic wrap and items are safely secured with bubble wrap.



Q.How can I track the delivery of my order?
A. All WebMall items are delivered through reputed courier partners like Bluedart, Aramex, AFL etc We will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. Q.What if the item is not delivered safely, stolen, damaged or lost in transit?
A. WebMall takes care of the entire shipping process. All items purchased on WebMall are insured for shipping. Your payment is absolutely safe.



Q.What is the 30 Days Replacement Guarantee?
A. All products (unless specified), sold at WebMall are covered under our 30 Day Replacement Guarantee. Notify us of any problems, damages or defects within 30 days from the date of delivery, and we will issue a brand new replacement to you at no extra cost. In order to get a defective item replaced contact our Customer Care via the Contact Us Page or call us on our customer care helpline within 30 days from the date of purchase. The defective product will be reverse pickedup and a replacement will be shipped.



Q.Who will pay for the return shipping charges?
A.  If you have bought a product that you would like to return, you can book reverse pickup.